HOW TO ORDER Select your product from the relevant section/page. If you have any queries, please contact us for more information about any of the products shown. Follow the pages as you will be guided through making a secure online payment for your goods via Paypal. You will receive 2 order confirmation emails - one from Paypal, followed by one from us with written details of your order and contract of sale. If you do not wish to pay with your credit/debit card online, you can also pay via cheque or postal order. Either email or telephone an order through. ORDER LIINE: +44 (0)7980 065756 TERMS & CONDITIONS POSTAGE: The standard delivery time is 10 - 14 days on most purchases - we will always aim to dispatch orders within 24hrs of it being placed with us but we are sometimes away competing so there may be short delays. If you do require items for a particular date, it is always advisable to contact us before ordering to ensure that we are aware that you need an item quickly. We will always deliver goods within 30 days. Items will be posted standard rate for smaller parcels (Royal Mail insured up to £34 automatically) and courier service for larger ones over 2kgs. We will post worldwide, please contact us before purchase for postage costs as we will have to invoice you seperately for the cost of the postage (we will not make any profit on your postage abroad - it will always be charged at cost). We will NOT be responsible for items lost in the post - if you require postal insurance please contact us before we dispatch your item and we can invoice you for a little extra to cover recorded or special delivery (these services are always recommended for items over £34 in value). We obtain certificates of postage and can track items sent via courier service (these are also insured automatically on this service). For all Islands off the UK Mainland incl Isle or Man, Northern Ireland, Scottish Islands, please contact for postage costs BEFORE purchase as the courier services often charge the same as an International rate. All items under 2kg will be the standard UK postage cost quoted. CANCELLATIONS: All order cancellations will be subject to a 20% re-stocking fee as per our returns policy below and postage will not be refunded - this is because we offer personalised goods or goods made to a consumer's specification and some items e.g Riding Hats, cannot, by their nature, be returned. If you wish to cancel an order, we must receive written notice seven working days from the day after that on which the goods are received. You must ensure that reasonable care is taken of any goods received and that they are returned to us in the seven days following our written confirmation to you that we have received your cancellation notice and have issued you with a returns number. Your money will be refunded within 30 days of receiving the written notice of cancellation.   RETURNS: We will not accept returns unless the item is mis-described or faulty. Please ensure that you buy the correct size and satisfy yourself of any questions prior to purchase. If you wish to return a product, please contact us first before sending it - any problems with a product must be brought to our attention within 7 days of receiving it otherwise we will not accept a return outside that period. The return of the item must then be made within 7 days of you contacting us. All returned good need to be accompanied by your name and address and a returns number that we issue to you. A refund will be made within 30 days after returned goods are received (they must be in the same condition as they were when sent out) - all returns will be subject to a 20% re-stocking fee and postage will not be refunded - this is because we offer personalised goods or goods made to a consumer's specification and some items e.g Riding Hats, cannot, by their nature, be returned. (unless the item is mis-described or faulty). You will also be liable for all postage costs. In the event of an item being faulty, we will either replace the item with an identical one or can issue a credit note for an alternative item. CONTACT: Please email us in the event of queries or problems - we accept orders by email or via the web site (if making a secure online payment). If you prefer to order by telephone and/or pay by cheque/postal order, please telephone: +44 (0)7980 065756 PAYMENT: We take secure payment via Paypal through the web site. Your details are not stored by us and your financial details are dealt with securely through the encrypted Paypal servers. We also take payment by cheque/postal order. These Terms and Conditions have been written in accordance with the Distance Selling Regulations from the Office of Fair Trading.     Email: sales@ses-equestrian.co.uk   36 Prospect Terrace, Brockwell Chesterfield, Derbyshire, S40 4HD